We thoroughly inspect all jewelry, headbands, clips, purses and crowns prior to shipping.  Therefore we are confident in our products prior to shipping.

All defects/returns must be reported to us via the contact form below and a clear photo of the damaged item(s) must be uploaded. We reserve the right to refuse your return based on our return policy. Unauthorized returns will be refused.

Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays or damage during transportation.

If the defect is clarified by manufacturing defect after inspection, we will replace or credit your account upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved.

Return: To avoid unnecessary return, be sure you have read and inquired all the product information before submitting your order. We do appreciate your cooperation. The return request needs to be made within 2 business days. Merchandise must be returned unworn, with tags attached in original condition and package and accompanied by the original invoice. Or the return will not be accepted and the credit will not be issued. Special order and Sale items are non-returnable. We ask that you inspect your merchandise as soon as you receive it to help in avoiding loss of return privileges. 

Refusals: Refused, unclaimed, or undeliverable orders subject to $15.00 or 25% re-stocking charge which ever is greater. Shipping and handling fees are not refundable. Customers will also be subjected to the return shipping cost.